This letter is to thank you for the quality products and prompt shipment of the equipment we recently purchased from your firm. I failed to note the name of the knowledgeable person who assisted in the selection of the Power-Lok stretcher, Orcon iron and tape, but please extend our thanks to him.
Since receiving your products, we have installed two rooms of carpet. We are novices at this, so it's taking longer than expected, but I'm pleased with the professional-looking results we have achieved. I know we'll get the techniques down after doing a couple more guest rooms. We have about 60 guest rooms of carpet to install before tackling any of our public areas. The Roberts stretcher performs exactly as advertised and it will certainly get a work out.
Although feedback from our guests is limited regarding this type of improvement, I'm confident the new carpet is appreciated. Maybe the best compliment is not to have any feedback or comments at all. That end could not have been achieved without your tools and assistance.
We will be happy to recommend your company to others.
Sincerely,
-Steve K. (IL)
Best Western Hotel
Received my order today .......Thank You very much! Hope to do business with you in the furture .....I am very pleased with your service.
Thank You
-TERRY (OH)
I would like to "Thank You" for making my first on-line purchase a painless experience. Over the years I have heard many stories from friends & neighbors of people that were ripped- off. I think everyone is out to take advantage of me & I am very suspicious. I bombarded you with e-mails and you answered every one. I requested changes to your "Web Sight" which you implemented immediately. You were their from the beginning to the end of the transaction when the wet saw arrived at my house. Every piece of information you had given me was 100% accurate. I never thought I would purchase my "Brand New Q.E.P. #60060" wet saw on-line. I saved a total of $205 purchasing this item from "Installertolls.com". I am a difficult customer & can not thank you enough for being very polite & efficient. You have earned my trust by your actions.
Thank you.
-Arnold (NY)
I just wanted to let you know that we received our order on time and in full. We live about 60 miles away from our nearest supply shop. We appreciate your efforts in getting our supplies out on time. We like the fact that we can call an order in every week, and have it in just a few days. One other thing is that we can't get anything down this way, and if we order a tool that no one stocks, we have to buy a case in order to get it. You are an asset to the industry.
Thank you.
-Adam (AL)
I have installed for 20 years, and I had never ordered anything over the computer until I tried out your business. The transaction went smooth and I received my stretcher in three days. I also save well over 150.00, and the the freight! You have the cheapest shipping I ever saw. You did not try to rip me off at the end of the sale. Good job, I will tell all about you.
Mike's flooring
-Mike (OH)
My friend told me about your site. He saw you on Ebay. I must say. This is the first time in my life I have paid under 6.00 for a box of pad staples. You provided them to me for under 4.00 and had them at my door in two days. I now buy my smaller supplies and all my tools from you. I will keep ordering every week, just keep the orders coming on time.
-Kyle (NM)
I just wanted to let you know that your response time on my emails and phone calls was amazing. The first time I bought online in my life. So I was a little nervous when I bought a wet saw online. You'll see more from me. Thanks for your great service!
-Lucas (RI)
I have to be honest with you guys. I found a stretcher on another site for 12.00 less than you sell them for. I went to purchase the stretcher and at the end of my checkout, the freight was 48.75. I came back to your site, added the same stretcher to my checkout with you and the freight was only 8.00. Not only did I save money on freight, I also saved over 100.00 buying the stretcher from you instead of my local supply house. Thanks for not selling freight. The worse thing about buying online is the shipping costs. So deals never turn out not to be deals. You guys are breaking the Internet rules... Thank You!
-Pat (FL)
I just wanted to Thank You for your AWESOME SERVICE. We had our carpet stretcher stolen from a job on 10-21-04. I ordered a new one from your Very Easy to use site that morning. I called to check on the order in the afternoon to see if it could be sent right out. The lady on the phone was Extemely Helpfull. I was totally floored when a delivery truck backed into my driveway the next day with my new carpet stretcher. I have put you on my (have to shop here 1st list) you saved me alot of money (product/shipping) and saved me from any downtime. Thanks Again,
-Mary M. Style Cleaning Services
Look Forward To Buying Again.
I just wanted to let you know that I am blown away by your site. It is so easy for me to walk into my local supply house and to purchase my staples, blades, sealers, and all my tools. But for something to be that easy, I have to pay the price. I am currently paying 5.35 for pad and electric tacker staples. I am also paying 11.99 for blades, and a decent stretcher around here goes for about 465.00. I found your site the other day, and I decided to give you a shot. I ordered my staples for 3.85 a box, and my blades for 10.99 per box. I also grabbed one of your Roberts Stretchers for 415.00. I paid the 8.00 shipping and had my items in three days. You guys not only are going to save me a fortune, I realized I also had to pay no sales tax. I now order my supplies and tools from you every Monday night, and they are at my door by Thursday. I will save over 5,000.00 this year buying my supplies from you. I will save even more once I get into your VIP program. I have passed you along to my friends and even to our retail stores. You'll be shipping a lot to the Michigan area. Thank You
